Return & Refund Policy

At TAHASA, we want you to be completely satisfied with your purchase. Please read our Return and Refund Policy carefully before placing an order.

Return Policy
When Returns Are Accepted:
  • Damaged, defective, or incorrect items (we usually do not require the product to be returned)
  • In rare cases, if a return is necessary, we will provide instructions
When Returns Are Not Accepted:
  • Change of mind
  • Wrong size/color selected by customer
  • Used or washed products
Return Process:
  1. Submit a request through our Complaint page or email us
  2. Include Order ID + photos of the issue
  3. We will guide you on the next steps

Please note: International return shipping costs are high. In most quality-related cases, we offer a refund or replacement without requiring the product to be sent back.

Refund Policy

We want you to be completely satisfied with your purchase. Please read our refund policy carefully.

Eligible for Refund:
  • Product arrived damaged
  • Wrong product received
  • Defective or poor quality product
  • Order not delivered within the promised time
Not Eligible for Refund:
  • Change of mind
  • Ordered wrong size or color
  • Product is as described but you no longer want it
How to Request a Refund:
  1. Contact us within 7 days of delivery
  2. Provide your Order ID and clear photos/videos of the issue
  3. Our team will review and respond within 2-3 business days

If approved, the refund will be processed to your original payment method within 5-10 business days.

Scroll to Top
0